Skip to main content

MentorsCX Academy

Courses Support

MentorsCX Academy

Courses Support

Tech Stack Strategy | Mentors CX Academy

MentorsCX Academy

Courses Support

Home
Module 8: AI, Automation, and the Human Touch
4. Tech Stack Strategy: Choosing the Right Tools Without the Bloat

Loading video player...

This bootcamp is co-produced withHoratio

Thank you for making this possible

All Courses My Learning

© 2026 MentorsCX. All rights reserved.

mentorscx.com LinkedIn

Up Next

5. Scaling Support Without Losing the Human Touch

4. Tech Stack Strategy: Choosing the Right Tools Without the Bloat

Tool switching is a silent killer of productivity. Giulio Castiglioni breaks down the "cost of bloat" and offers a framework for choosing a connected stack. Audit your systems to build an ecosystem where tools talk to each other, allowing agents to solve problems, not chase data.

Duration: 8:24

Module sponsored by Kodif.

Human touch. Superhuman speed.

Instructor

Giulio Castiglioni

Module 8: AI, Automation, and the Human Touch

Learn how to combine AI and human support to build a smarter CX model that automates routine interactions while empowering agents to handle the high-impact moments that drive customer loyalty.

7 lessons • 55 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. The Strategic Role of AI in CX

2. Designing Human-Centered Automation

3. Training & Empowering Humans in the Age of AI

4. Tech Stack Strategy: Choosing the Right Tools Without the Bloat

5. Scaling Support Without Losing the Human Touch

Bonus: Measuring AI’s True Impact on Customer Experience

Case Study: How AI Creates Real Value for Ecommerce Brands