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Scaling Without Losing Human Touch | Mentors CX Academy

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Module 8: AI, Automation, and the Human Touch
5. Scaling Support Without Losing the Human Touch

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Bonus: Measuring AI’s True Impact on Customer Experience

5. Scaling Support Without Losing the Human Touch

Growth shouldn't kill empathy. Angel Funes demonstrates how to scale intelligently by protecting brand values and building "decision space" into automated workflows. Master rituals and personalization playbooks that keep your brand human and accessible as your ticket volume explodes.

Duration: 5:20

Module sponsored by Kodif.

Human touch. Superhuman speed.

Instructor

Angel Funes

Module 8: AI, Automation, and the Human Touch

Learn how to combine AI and human support to build a smarter CX model that automates routine interactions while empowering agents to handle the high-impact moments that drive customer loyalty.

7 lessons • 55 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. The Strategic Role of AI in CX

2. Designing Human-Centered Automation

3. Training & Empowering Humans in the Age of AI

4. Tech Stack Strategy: Choosing the Right Tools Without the Bloat

5. Scaling Support Without Losing the Human Touch

Bonus: Measuring AI’s True Impact on Customer Experience

Case Study: How AI Creates Real Value for Ecommerce Brands