
Learn how to combine AI and human support to build a smarter CX model that automates routine interactions while empowering agents to handle the high-impact moments that drive customer loyalty.
In this masterclass, Angel Funes together with some special guests, break down how to move beyond "vanity deflection" to build a CX model where automation and humans actually work in harmony.
Share your experience and help other CX professionals decide if this course is right for them.
Instructor
Angel Funes