Module 4: Metrics & ROI: Linking Experience to Business Outcomes
Learn how to translate human sentiment into financial outcomes, build dashboards that highlight risk and opportunity, and tell stories with data that secure budgets and drive strategy.
25m
4 lessons
About This Course
Stop playing defense with your data. In this masterclass, Ren Fuller-Wasserman (Sr. Director of CX at Tushy) reveals how to move beyond "vanity metrics" like NPS to build a measurement model that the C-suite actually respects. You’ll learn how to translate human sentiment into financial outcomes, build dashboards that highlight risk and opportunity.
What You'll Learn
- Practical frameworks you can apply immediately
- Real-world strategies from industry experts
- Step-by-step guidance with examples
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