Skip to main content

MentorsCX Academy

Courses Support

MentorsCX Academy

Courses Support

CX Dashboards That Execs Care About | Mentors CX Academy

MentorsCX Academy

Courses Support

Home
Module 4: Metrics & ROI: Linking Experience to Business Outcomes
2. Building a CX Dashboard That Execs Actually Care About

Loading video player...

This bootcamp is co-produced withHoratio

Thank you for making this possible

All Courses My Learning

© 2026 MentorsCX. All rights reserved.

mentorscx.com LinkedIn

Up Next

3. Telling a Story With Your Metrics

2. Building a CX Dashboard That Execs Actually Care About

Build dashboards that drive decisions. Learn the four layers of a strategic CX dashboard and how to tailor insights so every team sees what matters most.

Duration: 5:55

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Ren Fuller-Wasserman

Module 4: Metrics & ROI: Linking Experience to Business Outcomes

Learn how to translate human sentiment into financial outcomes, build dashboards that highlight risk and opportunity, and tell stories with data that secure budgets and drive strategy.

4 lessons • 25 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. The Problem with Traditional CX Metrics

2. Building a CX Dashboard That Execs Actually Care About

3. Telling a Story With Your Metrics

4. From Score to Strategy — Making Metrics Actionable