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Making Metrics Actionable | Mentors CX Academy

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Module 4: Metrics & ROI: Linking Experience to Business Outcomes
4. From Score to Strategy — Making Metrics Actionable

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4. From Score to Strategy — Making Metrics Actionable

From metrics to strategy. Discover how to use experiments, case studies, and CX data to prove ROI and drive retention, revenue, and real business outcomes.

Duration: 7:38

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Ren Fuller-Wasserman

Module 4: Metrics & ROI: Linking Experience to Business Outcomes

Learn how to translate human sentiment into financial outcomes, build dashboards that highlight risk and opportunity, and tell stories with data that secure budgets and drive strategy.

4 lessons • 25 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. The Problem with Traditional CX Metrics

2. Building a CX Dashboard That Execs Actually Care About

3. Telling a Story With Your Metrics

4. From Score to Strategy — Making Metrics Actionable