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CX Bootcamp courses | MentorsCX Academy

MentorsCX Academy

Courses Support

The 2026 CX Bootcamp

A complete, practical education in modern Customer Experience.

The 2026 CX Bootcamp is a holistic, expert-led learning program designed to help CX professionals build scalable operations, lead high-performing teams, and connect customer experience to real business outcomes.

Co-produced by

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Explore the latest bootcamp courses below. Use My learning to resume videos and track your progress.

Foundation & Strategic Framing

23m
Module 1: The New CX Economy
Jose Herrera
4 lessons
25m
Module 2: Customer Journey Mapping That Drives Action
Cate Marques
4 lessons
30m
Module 3: Voice of the Customer (VoC) Programs That Work
Emre Tekoglu
4 lessons

CX Infrastructure & Operational Design

25m
Module 4: Metrics & ROI: Linking Experience to Business Outcomes
Ren Fuller-Wasserman
4 lessons
26m
Module 5: Creating Feedback Loops That Drive Product & Ops
Bill Galey
4 lessons
30m
Module 6: Omnichannel Strategy That Actually Works
Stacy Justino
4 lessons
28m
Module 7: The Future of BPO and Outsourced CX
Nadira Garufi
4 lessons
55m
Module 8: AI, Automation, and the Human Touch
Angel Funes
7 lessons

Team Building, Culture & Enablement

32m
Module 9: Building High-Performing CX Teams
Bill Barcelona
5 lessons
30m
Module 10: Quality Assurance: Evolving From Policing to Coaching
Giulio Castiglioni
4 lessons
23m
Module 11: Training & Enablement for Modern CX Teams
Robyn Barton
4 lessons
45m
Module 12: Employee Experience = Customer Experience
Sarah Caminiti
5 lessons

This bootcamp is co-produced withHoratio

Thank you for making this possible

All Courses My Learning

© 2026 MentorsCX. All rights reserved.

mentorscx.com LinkedIn