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Operationalizing Journey Maps | Mentors CX Academy

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Module 2: Customer Journey Mapping That Drives Action
4. Operationalizing Journey Maps for Real Change

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4. Operationalizing Journey Maps for Real Change

From insight to execution. Learn how to assign ownership, prioritize with impact vs. effort, and embed journey thinking into daily operations using real-world CX case studies.

Duration: 7:46

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Cate Marques

Module 2: Customer Journey Mapping That Drives Action

Learn how to transform journey mapping from a creative exercise into a high-impact operational strategy.

4 lessons • 25 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. Intro to Journey Mapping

2. Tools and Frameworks That Work

3. Using Data to Influence Cross-Functional Teams

4. Operationalizing Journey Maps for Real Change