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The EX-to-CX Playbook | Mentors CX Academy

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Module 12: Employee Experience = Customer Experience
5. The EX-to-CX Playbook: Your First 90 Days

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5. The EX-to-CX Playbook: Your First 90 Days

Move from theory to action with a 90-day roadmap. Sarah outlines a sprint to identify internal cracks, prioritize fixes, and prove EX ROI. Discover the difference between "nice" and "kind" leadership while building a resilient structure where clarity creates a competitive edge.

Duration: 11:05

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Sarah Caminiti

Module 12: Employee Experience = Customer Experience

Learn how to strengthen customer experience by building a healthy internal support culture, using proven frameworks and listening loops that turn team trust.

5 lessons • 45 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. Why EX is the Starting Point for Great CX

2. Listening to Employees Like You Listen to Customers

3. Internal Branding and Culture Activation

4. Measuring and Managing Employee Experience Health

5. The EX-to-CX Playbook: Your First 90 Days