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Measuring Employee Experience Health | Mentors CX Academy

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Module 12: Employee Experience = Customer Experience
4. Measuring and Managing Employee Experience Health

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5. The EX-to-CX Playbook: Your First 90 Days

4. Measuring and Managing Employee Experience Health

Track the employee journey with the same precision as the customer's. Sarah provides a framework for EX dashboards using eNPS and turnover costs. Learn why weekly recognition cuts turnover by 31% and how to make internal health a standing priority in every leadership review session.

Duration: 8:31

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Sarah Caminiti

Module 12: Employee Experience = Customer Experience

Learn how to strengthen customer experience by building a healthy internal support culture, using proven frameworks and listening loops that turn team trust.

5 lessons • 45 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. Why EX is the Starting Point for Great CX

2. Listening to Employees Like You Listen to Customers

3. Internal Branding and Culture Activation

4. Measuring and Managing Employee Experience Health

5. The EX-to-CX Playbook: Your First 90 Days