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Listening to Employees | Mentors CX Academy

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Module 12: Employee Experience = Customer Experience
2. Listening to Employees Like You Listen to Customers

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3. Internal Branding and Culture Activation

2. Listening to Employees Like You Listen to Customers

If your VoC is strategic, your Voice of the Employee must be too. Sarah explores the trust gap and teaches "You Said, We Did" reporting. Use pulse surveys and skip-levels to find the systemic friction points that quietly sabotage customer outcomes and erode internal employee trust.

Duration: 7:34

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Sarah Caminiti

Module 12: Employee Experience = Customer Experience

Learn how to strengthen customer experience by building a healthy internal support culture, using proven frameworks and listening loops that turn team trust.

5 lessons • 45 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. Why EX is the Starting Point for Great CX

2. Listening to Employees Like You Listen to Customers

3. Internal Branding and Culture Activation

4. Measuring and Managing Employee Experience Health

5. The EX-to-CX Playbook: Your First 90 Days