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Microlearning and Peer Coaching | Mentors CX Academy

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Module 11: Training & Enablement for Modern CX Teams
2. Microlearning, Peer Coaching, and Just-in-Time Content

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3. Gamification and Engagement in CX Training

2. Microlearning, Peer Coaching, and Just-in-Time Content

Static training decks are outdated instantly. Robyn explores "just-in-time" learning—delivering info in the flow of work. Use microlearning and peer coaching to increase knowledge retention by 80%, ensuring your team has the right answer the moment the customer is waiting for it.

Duration: 6:42

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Robyn Barton

Module 11: Training & Enablement for Modern CX Teams

Learn how to design a modern onboarding and enablement strategy that accelerates productivity, reinforces brand culture.

4 lessons • 23 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. Designing a Scalable Onboarding Program

2. Microlearning, Peer Coaching, and Just-in-Time Content

3. Gamification and Engagement in CX Training

4. The Role of Enablement in Career Development