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Designing a Scalable Onboarding Program | Mentors CX Academy | MentorsCX Academy

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Module 11: Training & Enablement for Modern CX Teams
1. Designing a Scalable Onboarding Program

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2. Microlearning, Peer Coaching, and Just-in-Time Content

1. Designing a Scalable Onboarding ProgramPREVIEW

Onboarding is the primary driver of retention, yet few do it well. Robyn Barton introduces the "Activation" model to build cultural belief and confidence from Day 1. Design modular paths that reduce cognitive load and help new hires reach peak productivity 24% faster than average.

Duration: 5:38

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Robyn Barton

Module 11: Training & Enablement for Modern CX Teams

Learn how to design a modern onboarding and enablement strategy that accelerates productivity, reinforces brand culture.

4 lessons • 23 min

1. Designing a Scalable Onboarding Program

2. Microlearning, Peer Coaching, and Just-in-Time Content

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3. Gamification and Engagement in CX Training

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4. The Role of Enablement in Career Development

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