Skip to main content

MentorsCX Academy

Courses Support

MentorsCX Academy

Courses Support

Engagement in CX Training | Mentors CX Academy

MentorsCX Academy

Courses Support

Home
Module 11: Training & Enablement for Modern CX Teams
3. Gamification and Engagement in CX Training

Loading video player...

This bootcamp is co-produced withHoratio

Thank you for making this possible

All Courses My Learning

© 2026 MentorsCX. All rights reserved.

mentorscx.com LinkedIn

Up Next

4. The Role of Enablement in Career Development

3. Gamification and Engagement in CX Training

Training shouldn't add to burnout. Robyn reveals how to bring "joyful learning" to CX via gamification and simulations. Game mechanics lead to 89% higher engagement and 60% higher retention, turning policy updates into a collaborative team sport that builds high-performance habits.

Duration: 5:52

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Robyn Barton

Module 11: Training & Enablement for Modern CX Teams

Learn how to design a modern onboarding and enablement strategy that accelerates productivity, reinforces brand culture.

4 lessons • 23 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. Designing a Scalable Onboarding Program

2. Microlearning, Peer Coaching, and Just-in-Time Content

3. Gamification and Engagement in CX Training

4. The Role of Enablement in Career Development