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Module 7: The Future of BPO and Outsourced CX
1. From Vendor to Value Driver

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2. Choosing the Right Model: Onshore, Nearshore, Offshore, or Hybrid

1. From Vendor to Value DriverPREVIEW

In 2026, outsourcing is for scaling, not just saving. Nadira Garufi explores the shift from transactional labor to strategic partnership. Learn how modern BPOs drive value through complex support and product insights, turning a cost center into a powerful growth lever for your brand.

Duration: 5:25

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Nadira Garufi

Module 7: The Future of BPO and Outsourced CX

Transform your BPO from a simple vendor into a strategic, culture-aligned growth engine.

4 lessons • 28 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. From Vendor to Value Driver

2. Choosing the Right Model: Onshore, Nearshore, Offshore, or Hybrid

3. Transferring Culture and Quality Across Borders

4. Measuring and Managing BPO Performance