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Choosing Your BPO Model | Mentors CX Academy

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Module 7: The Future of BPO and Outsourced CX
2. Choosing the Right Model: Onshore, Nearshore, Offshore, or Hybrid

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3. Transferring Culture and Quality Across Borders

2. Choosing the Right Model: Onshore, Nearshore, Offshore, or Hybrid

Navigate the complex world of BPO models with Alex Ross. Explore the critical tradeoffs between onshore, nearshore, offshore, and hybrid setups. Align your choice with brand values, compliance needs, and customer expectations to ensure your "cheapest seat" isn't your costliest.

Duration: 6:37

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Alex Ross

Module 7: The Future of BPO and Outsourced CX

Transform your BPO from a simple vendor into a strategic, culture-aligned growth engine.

4 lessons • 28 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. From Vendor to Value Driver

2. Choosing the Right Model: Onshore, Nearshore, Offshore, or Hybrid

3. Transferring Culture and Quality Across Borders

4. Measuring and Managing BPO Performance