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Measuring the ROI of Listening | Mentors CX Academy

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Module 3: Voice of the Customer (VoC) Programs That Work
4. Measuring the ROI of Listening

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4. Measuring the ROI of Listening

Prove VoC ROI. Learn how to quantify churn reduction, cost savings, and efficiency gains, and build a scorecard that shows the real business impact of listening.

Duration: 7:51

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Emre Tekoglu

Module 3: Voice of the Customer (VoC) Programs That Work

Get a blueprint for building a VoC program that serves as a strategic engine for growth.

4 lessons • 30 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. Building a Voice of the Customer Program From the Ground Up

2. Closing the Feedback Loop

3. From Insight to Influence

4. Measuring the ROI of Listening