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The Future of CX Leadership | Mentors CX Academy

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Module 1: The New CX Economy
4. The Future of CX Leadership

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This bootcamp is co-produced withHoratio

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4. The Future of CX Leadership

What defines CX leadership in 2026? Horatio’s founders share the skills, systems, and mindset shifts needed to connect journey mapping, automation, and metrics to real business impact.

Duration: 6:42

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Jose Herrera

Module 1: The New CX Economy

Learn why customer experience has become the ultimate competitive advantage, and how modern leaders are turning CX into a growth engine.

4 lessons • 23 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. CX as the Competitive Advantage in 2026

2. From Touchpoints to Journeys: Rethinking the CX Lens

3. The CX Leader as Business Strategist

4. The Future of CX Leadership