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The CX Leader as Business Strategist | Mentors CX Academy

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Module 1: The New CX Economy
3. The CX Leader as Business Strategist

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4. The Future of CX Leadership

3. The CX Leader as Business Strategist

CX drives growth—if you prove it. Jared Karson shares how to tie experience to revenue, risk, and ROI, helping CX leaders build data-backed cases that secure budget and influence.

Duration: 4:07

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Jared Karson

Module 1: The New CX Economy

Learn why customer experience has become the ultimate competitive advantage, and how modern leaders are turning CX into a growth engine.

4 lessons • 23 min

Every lesson is free to watch. Sign in to save your progress and earn your certificate.

1. CX as the Competitive Advantage in 2026

2. From Touchpoints to Journeys: Rethinking the CX Lens

3. The CX Leader as Business Strategist

4. The Future of CX Leadership